Frequently Asked Questions
Cin7 is a comprehensive inventory management solution with built-in POS, warehouse and B2B features. If you have questions about what our cloud-based software can do, and who can use it, this is your best place to start.
General questions & product suitability
Our biggest question: What is the difference between Cin7 Core and Cin7 Omni?
This is our most commonly asked question - so we put together an article to help you truly understand the features of each product to help determine what might be the best solution for you. Find out more here or contact a member of our team to talk it out with them!
Is Cin7 suitable for retailers?
Cin7 works great for retailers, we support an omnichannel use case that can encompass retail, e-commerce, manufacturing and wholesale. Cin7 makes selling as easy as buying. In Core and Omni, you can create new sales for your customers and purchase orders for more stock. You can also have ecommerce integrations (e.g. Shopify or Amazon), a B2B website, and Point of Sale (POS)!
Is Cin7 suitable for wholesalers and distributors?
Cin7 is a great fit for wholesalers and distributors. We have solutions in place to help wholesale distribution sell more products, faster. Such as the B2B Portal.
Can I sell wholesale (B2B) or use Cin7 as a distributor?
We have a B2B website for both Omni and Core that helps sell your products to other businesses. In Omni, our native EDI and 3PL integrations empower you to operate at a larger scale.
Does Cin7 support manufacturing or production jobs?
Cin7 Core can support a range of complex manufacturing processes, including multi-level bills of material (BOMs) and production jobs. Cin7 Omni supports a more simplified manufacturing process. Contact our sales team to learn more about which product is the better fit.
We have an international company, are there options to tailor Cin7 to our needs?
Cin7 is a great fit for multinational businesses. We can support all major currencies when selling and purchasing. Both Core and Omni support a range of multi-byte characters and Core offers multilingual support.

Inventory management & order management
Can I use Cin7 to manage inventory with size variations?
Yes, we offer size grids, per size barcodes and sync variants with ecommerce/marketplace variants.
Can I track inventory when I buy and sell products in different units of measure?
Yes, we make this effortless with our Additional Units of Measure functionality.
Does Cin7 track batch numbers?
Absolutely (serial numbers too!)
Can I track product expiration dates in Cin7?
Yes! This is a native functionality in Cin7.
Manufacturing
Can I use Cin7 to manage Production jobs in contract manufacturing?
Cin7 Core supports both partial and full contract manufacturing - aka outsourced manufacturing. Whether you have a 3rd party contracted manufacturer who provides only 1 step of the production process or does the entire production, Cin7 can support your workflow needs. Cin7 Omni allows you to purchase additional users for your Contract Manufacturers to login to Cin7 for limited visibility and functionality.
Can I use Cin7 to aid in Capacity Planning? (Manufacturing)
Yes! With our Advanced Manufacturing capabilities in Cin7 Core, you can track not only the components required, but also the labor and machines needed to complete the production jobs. Cin7 can help with the planning and scheduling of production based on resource (labor and machine) availability.

Support
Cin7 Omni
For Cin7 Omni help and support, please visit our help center. You may submit a support ticket here.
Cin7 Core
For Cin7 Core help and support, please visit our help center. You may submit a support ticket here.