Blog Cin7 AI with purpose: Transforming inventory management in the age of hype
17 October, 2024

AI with purpose: Transforming inventory management in the age of hype

By Ajoy Krishnamoorthy

Artificial intelligence (AI) has become one of the biggest buzzwords in the business world, with companies rushing to showcase AI into their products and services. At Cin7, we’ve taken a different approach – one we call “AI with Purpose.” This means we’re not just using AI for the sake of using AI, but ensuring we’re implementing AI that truly adds value for our customers and gives them an unfair advantage in the marketplace.

Understanding AI with purpose

AI with Purpose is about solving specific, impactful business problems. Unlike other companies’ approach to AI, which often promises broad capabilities but delivers limited practical value, our approach focuses on improving customer experiences in tangible ways. We view AI as a transformative force that fundamentally changes how we work and innovate, allowing us to provide intelligent, time-saving solutions that seamlessly fit into our customers’ workflows.

The basic principles of AI implementation at Cin7

Our AI strategy rests on three key tenets:

  1. Internal use: We leverage AI to improve our own operations, allowing us to serve our customers better and speed up our path to innovation.
  2. Product enhancement: We integrate AI seamlessly into our products, enhancing functionality within existing workflows. 
  3. Workflow transformation: We develop AI-driven solutions that positively change how our customers work, increasing efficiency and productivity. When AI serves a meaningful purpose, we believe customer behavior will evolve naturally.

AI as an enabler, not the product

Our focus is always on delivering customer value, not on marketing AI as a feature. We offer solutions that help businesses overcome challenges and grow. By embedding AI into our broader product roadmap and leveraging it throughout our platform and operations, we’re preparing our customers for a future where AI will become a standard business tool, much like cloud computing or mobile apps today.

Cin7's commitment to AI-Driven growth

AI driven product enhancements

ForesightAI: A case study in purposeful AI

Our recent addition of ForesightAI demonstrates our commitment to AI with Purpose. ForesightAI’s advanced inventory forecasting has significantly improved operations for Cin7 customers. ForesightAI helps businesses effortlessly predict demand with unmatched accuracy, automate reordering, eliminate stock issues, maximize profitability, and free-up time.

One of our customers, HairCo, a mid-sized retailer, reduced their inventory holding costs by 15% within three months of implementing ForesightAI. Another customer, a wholesaler, improved their fill rate from 92% to 98%!

Intelligent Document Recognition (IDR)

Intelligent Document Recognition (IDR) uses AI to automatically read PDF documents and extract pertinent data. Rather than spending hours manually inputting PDF purchase orders into Cin7, customers can now use IDF to convert it to Cin7 data in just a few clicks. IDR will read the PDF Purchase Order, map it accordingly, and create a sales order within Cin7. This saves the average customer 4-8 hours of manual labor AND reduces errors. Customers can now scale to meet increased demand without compromising performance or increasing headcount to process orders manually.

Product Description Generator

We know that everyone encounters writer’s block. But that shouldn’t stop businesses from putting products on e-commerce platforms. Our product description generator creates high-quality, SEO optimized, product descriptions within seconds. This saves Cin7 customers time and enables quick updates across entire product catalogs. Available to all Cin7 Core users for free, this assists businesses in improving their online presence and staying agile in the fast-paced e-commerce environment.

How our team uses AI

  • Our marketing team deployed Sam, an AI Sales Rep on our website, to quickly answer visitor questions about product functionality and demos, enhancing customer engagement. This has resulted in over 100 meetings booked in just 60 days!
  • The Cin7 product team uses AI for rapid prototyping, writing tests, generating test data  and user research analysis, accelerating the product development cycle.
  • On the People and Culture team AI is used to drive efficiency in recruiting processes and make unbiased decisions when identifying top talent.
  • Customer Operations implemented AI-powered chatbots that have resulted in 70% of inquiries finding solutions. They also utilize predictive analytics to improve customer support efficiency and proactively address customer needs.

Embracing AI with purpose

In an era where AI hype often overshadows practical applications, Cin7 is focused on solving real business problems and enhancing user capabilities. We’re not just riding the AI wave – we’re channeling it to drive tangible results for our customers.

We invite you to explore how Cin7’s AI-enhanced solutions can transform your inventory management and propel your business forward. With ForesightAI’s advanced forecasting abilities you can decrease stockouts and overstock resulting in sales soaring up to 6%. By utilizing IDR you can save 4-8 per order. Talk about streamlining your inventory!  In a world of AI promises, we deliver AI with purpose. Cin7 gives you tangible tools that give you an unfair advantage. With our AI tools you’re overcoming challenges, boosting efficiency, and driving growth.   

Stop managing your inventory.
Start connecting it.