5 Ways to Handle Difficult Customers
Great customer service is essential for getting repeat business and referrals. Retail employees need to know how to deal with difficult customers to minimize the negative experience that that customer is having. Check out this article to find out 5 tips to help you deal with difficult customers.
1. Let your Customers Vent
2. Genuinely Listen to What Your Customers Say
3. Identify Any Constraints You Have in Supporting Them
4. Act Quickly When Supporting Difficult Customers
5. Learn From Every Difficult Scenario
Traditional retailers crush ecommerce giants in omnichannel shopping
Online shopping was said to be the future of retail, leaving physical Brick and Mortar stores behind. However, this is proving not to be true. This article from Mobile Commerce Daily makes the observation that pure online retailers like Amazon and eBay are struggling to deliver the Omni-Channel experience that customers are demanding. Being able to shop anyway, at anytime is something that online stores are not offering because they don’t give customers the option to shop in store. The playing field is leveling out.
24 best practice tips for eCommerce site search
It is important for visitors to your eCommerce site to be able find what they are looking for, if they can’t, they won’t buy it. You need to make sure that the search function on your site is the best it can be. To do that, you may want to take a look at these 24 best practice tips to make the most out of your sites search function.
6 Futuristic Retail Displays That Will Change Your Idea of ‘E-Commerce’
As touched upon above, and again it is stated in this article, the death of physical stores has been exaggerated. Retailers with a brick-and-mortar presence still control between 94% and 97% of the market. However physical stores have started to integrate more technology into their stores blurring the lines between online and offline shopping and here are 6 that are leading the way with their in store digital displays.
81% Of Unsatisfied Shoppers Don’t Tell Retailers About Their Poor Experiences
This article is a reminder that just because you may not be receiving complaints does not mean they were happy with your service. Out of the 81% that mentioned they do not tell retailers about their bad experiences, 32% said they were unlikely to recommend these retailers to family and friends. The negative experiences that customers have in your store will directly affect your sales. Placing more importance on improving customer service is essential.