Cin7 Experts are specialized consultants who are vetted by Cin7 and are committed to providing resources to help brands, retailers, wholesalers, and manufacturers with a wide range of business needs. Experts can handle anything from data migration, technical training, ecommerce, process development and automation, and financial planning.
Since the Cin7 Expert directory went live, UK software integration company Bluehub has zoomed to the top of the rankings, spurred on by five-star reviews from enthused customers. We asked them how they ended up as the top-reviewed Cin7 Expert, and what customers should look out for when choosing a software implementation partner to help them on their inventory management software journey.
Here’s what they told us:
- Take the time to understand where your customers are at
- Specialize in top inventory management apps
- The best experts hire from industry
- Top experts build custom integrations and make use of APIs
Bluehub began as a Xero ecosystem consultancy and custom software development house, helping customers identify which apps would be right for their business, setting up those apps, and then providing ongoing support. But after a couple of years, they realized that the customers who needed the most help were almost always product-based businesses looking for an inventory solution — so they pivoted hard into that space.
“Over the last six years, we’ve been solely focused on helping product-based businesses,” says Bluehub founder Guy Earnshaw. “We help customers either build on a foundation of an existing cloud system — like Xero or QuickBooks — or we help people who are on legacy, server-based systems take that first step into the cloud with online accounting, plus one of the inventory apps.”
#1 Top Experts take the time to understand where customers are in their journey
Most of Bluehub’s clients fall into one of two categories. The first is established businesses that are looking to move online — to migrate from an existing ERP, or an offline inventory management solution (such as Sage, or even spreadsheets.) Others are those who have already begun their cloud journey, with accounting software like Xero or QuickBooks Online. Bluehub says it’s vital for Experts to understand where a customer is on their journey, what their current level of expertise is, and where they want to go.
“All the clients that we speak to have already started their own journey of looking at software,” Guy says. “So they’re coming to this with some level of education of what they want to do, the sort of problems they’re trying to fix and what their options might be in this space. So the way we describe ourselves to those people is that we are software consultants and developers who specialize in product based businesses going through this transition.”
From a platform of mutual understanding, Bluehub is well placed to help their clients transform their businesses for the better.
“We help with system selection and implementation, which includes everything like training, data migration, and a bit of support,” Guy says. “And then we have ongoing relationships with our clients where we provide basic user support to big integrations, too. So we’re an end-to-end service for businesses just like theirs looking to make exactly this transition.”
#2 The most effective Experts focus on just one or two inventory apps
Early in their journey, Bluehub supported all the inventory software solutions they could. But now they do most of their inventory management consulting work with just two apps: Cin7 and DEAR Systems. Why is that? Zeroing in on just a couple of best-of-breed apps means you can provide better services to customers, faster. There’s less overhead, and fewer learning requirements. You can just get on with the job, confident in the knowledge that your clients are on the best possible system for their needs.
“A big part of that shift is we’re working with more and more complex and larger businesses. From an accounting and a production perspective, DEAR is really quite advanced for products in this range,” Guy says.
Bluehub reckons that the partnership with DEAR is what helps drive great outcomes with their clients.
“[Partnership] gives us an incredible product that we get to sell to our clients and build on that.
Guy says. “And your service can only be as good as the system that you are implementing. Thankfully DEAR gives us a whole heap of tools in our hands that satisfy our clients — we have so many ‘wow’ moments when we’re giving demos or even when we’re working with clients during consultancy.”
#3 The best Experts hire staff from industry
All over the accounting, bookkeeping, software-coaching and implementation world, Experts are finding that one of the best ways to support customers in a particular industry is to hire from that industry. Hiring from industry confers a huge advantage for Experts — it builds credibility amongst their customer base, and enables them to either double down on support for a particular niche, or easily expand to related industries.
“In recent years we’ve hired more people that actually worked in our client’s industries,” Guy says. “We’re taking people out of the manufacturing sector, out of the wholesale and distribution sectors, who’ve worked in industry for over a decade.”
Usually, the industry professionals Bluehub has been hiring have experience in working with large, bespoke ERP implementations. This experience has proved invaluable, as they’re now able to help companies implement a much more nimble and yet highly extensible and inexpensive ERP, in the form of DEAR Systems.
“We’ve brought them into our team to help our clients transition their processes and really fully adapt to the system,” Guy says.
#4 High-performing Experts don’t implement unwieldy ERPs. Instead, they build bespoke integrations and make use of APIs
Top software implementation experts know that the best way to help small and medium businesses thrive is to get them online as soon as possible. For companies that ship physical products, inventory management software is a must-have. But even for SMEs with specialist requirements, they don’t recommend high-maintenance, expensive legacy ERPs.
Instead, they say to get on software like Cin7 or DEAR Systems, as a good Expert partner will be able to make use of APIs to build all the bespoke integrations and app bridges they could ever need.
Bluehub began as a software development house first and foremost, and that legacy comes to the fore when a customer needs something custom-built.
“We still have development at our core, and we build a lot of integrations — often with third party logistics (3PL) companies, but also with eCommerce websites, and a few custom apps for people who have unique requirements,” Guy says.
When a Bluehub client gets set up on DEAR, they end up with a fully-customized system, purpose-built for them out of off-the-shelf components. This app stack often beats the capability of a legacy ERP, at a fraction of the cost.
Bluehub is a top-ranking software implementation company and DEAR Expert partner. They provide innovative system integrations and solutions that support their client’s businesses operations and growth. From initial discovery into client needs, to set-up, training and roll-out, Bluehub provides a fully managed service from start to finish.
About Cin7 Experts
Cin7 Experts experienced with DEAR are an essential part of the Cin7 inventory and order management community. No matter what kind of product business you’re running, where you’re located, or what you’re trying to achieve, there’s a Cin7 Expert on DEAR who can help you achieve your ambition while saving your money and time.