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What Shoppers Want from Fashion Retailers

by Simon Eskow
Retailers already know how important it is to market and sell through multiple channels.

Brick-and-mortar is still king, but online sales grow faster than in-store sales. Fashion retailers, particularly large brick-and-mortar chains, have really felt the shift.

Some have adopted the omnichannel to keep in line with changing consumer habits. That seamlessness between channels is really important. But what’s more important to customers when shopping for clothes is probably the most obvious. Customers want to try things on. And according to research, that affects how they shop online and underscores why brick-and-mortar still reigns.

Try Before YOU Buy

Fashion shoppers often buy online with the intention of returning a product if the size or style doesn’t suit them. It makes sense, and subscription box services like Stitch Fix and now Amazon Wardrobe arose with that online shopping habit in mind. Fashion retailers with online channels have to take that into account. After all, 74% of apparel shoppers in one survey expect online retailers to offer a “try before you buy” option. That means providing a clear returns policy and for multichannel retailers, the option to return items in a store.



Stores Are Still #1

The overwhelming majority of surveyed shoppers (80%) buy their clothes in stores. From a marketing standpoint, online channels let retailers collect more information about their customers. And when customers do buy online, they tend to buy more at once, often to meet minimum purchase requirements for free shipping. Still, stores are where the action is still. It’s where customers can try the clothes and where they prefer to buy, and for some, a visit to the store plays a direct part in an online purchase.

CIN7 gives fashion retailers the stock and order visibility and control to sell more to customers online and in store. With CIN7, you can sell online and in stores, allow for in-store pick-ups and returns at the POS, and sync it all with stock levels in the warehouse and storeroom.


Click to start a free trial and see how CIN7 helps you give your customers what they really want.